Acknowledgement — cancellation

# Acknowledgement — cancellation

Sent when the classifier labels the ticket as `cancellation`.

> Hi {{customer_first_name}},
>
> Thanks for reaching out about your order. We've received your cancellation request (ticket #{{ticket_id}}) and will review it right away. You'll hear back from us shortly with the next steps.
>
> The Nebroo Customer Care Team

**Reviewer notes:** No outcome promises. Cancellations may or may not be possible depending on fulfillment status, that decision is made by the agent or the substantive AI reply, not the ack.