Acknowledgement — general inquiry

# Acknowledgement — general inquiry

Sent for the broad category bucket: anything that is not a cancellation,
return / refund, or sensitive (legal / medical / chargeback / etc.) ticket.

> Hi {{customer_first_name}},
>
> Thanks for contacting Nebroo Support. We've received your message (ticket #{{ticket_id}}) and a member of our team will get back to you shortly.
>
> The Nebroo Customer Care Team

**Reviewer notes:** Friendly, brand-safe, no AI mention, no outcome promises. We operate 24/7 so no after-hours wording is needed.