Shipping language guardrail (internal)

# Shipping language guardrail (internal)

## Why this matters
Our supplier and warehouse network is mixed: some shipments originate domestically (US warehouse) and some originate from overseas suppliers. Tracking data sometimes exposes a foreign origin even when our customer-facing flow does not. Mentioning the origin country to a customer creates avoidable confusion and refund pressure.

## What never to say to a customer
- "It shipped from China."
- "It is coming from China."
- "The Chinese warehouse sent it."
- "The supplier in China shipped it."
- Any specific country of origin or supplier name.

## Neutral phrasing that works
- "Your package is currently in transit."
- "The carrier tracking has updated."
- "The shipment is moving through the carrier network."
- "The latest tracking update shows movement toward the destination."
- "The package is waiting for the next carrier scan."

## When the tracking shows a clearly foreign origin
Summarise progress, do not summarise origin. Give the carrier name, the most recent meaningful checkpoint (city/state if domestic, just status if foreign), and the estimated delivery window. Skip the origin line entirely.