Order status response template

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# Order status response template

Use when a customer asks "where is my order?" and we have confirmed live tracking from Parcel Panel.

> Hi {{customer_first_name}},
>
> Thanks for checking in on order #{{order_id}}. I just pulled it up — your shipment is currently **{{shipment_status}}**, with an estimated delivery of **{{eta}}**.
>
> Tracking link: {{tracking_url}}
>
> Let us know if anything looks off.
>
> Thanks,
> Nebroo Customer Care

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Approved byakhlas@nebroo.com
Approved at2026-05-06 08:11
Freshness due2026-08-04 08:11
Created2026-05-06 08:11
Updated2026-05-06 08:11

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    # Order status response template Use when a customer asks "where is my order?" and we have confirmed live tracking from Parcel Panel. > Hi {{customer_first_name}}, > > Thanks for checking in on orde…